My Hard Drive is Back

I decided to send my failed Seagate hard drive, a barracuda 7200.11 (500 GB), to a company called One World Data Recovery Services, based in Canada. I just received it back last night and I couldn’t be more pleased with the results.

In the business of data recovery, when companies quote prices from $250 and up for this service, I decided to take One World up on their special offer of 39.99 for the data recovery plus $35.99 for shipping (which only applies to Seagate Barracuda customers affected by the firmware issue failures as outlined by Seagate), and I am thrilled I did.

They returned my hard drive back in perfect working condition exactly as I had hoped. I got all my data back for a fraction of the cost of other recovery services. I had to wait 13 days for the turnaround, but One World Data Recovery set my expectations ahead of time, answered all of my questions (and I question things a lot), and they kept me up to date the entire time. Their customer service was an “A” plus. They even had their engineer call me once I got my product back to inquire about the stability of the replacement “Seagate” that HP gave me as I, of course, had more questions!

It’s rare today to find such a professional and customer service-oriented company, and so I wanted to put my word out there, that I am pleased with their service and the results I got. I highly recommend them should you face a problem, or have a Seagate firmware issue that locked your hard drive like I did.

If only HP treated their customers similarly…