Looking for a trustworthy contractor?
If you are looking for a reliable contractor, you don’t want to simply trust online reviews. There are now companies out there who you can pay to write positive reviews for businesses (scary!) and we all know that family and friends can spike reviews, so be cautious trusting these.
Furthermore, when I looked into Yelp, I found that negative reviews can be hidden by Yelp, and if you don’t look closely someone who has had complaints can look completely clean. Yelp also has had lawsuits by customers who complain Yelp puts pressure on them to donate to keep good ratings. I have lost faith in Yelp, too.
I also don’t have much faith in the BBB and have written about that over the years as well.
And I tried Angie’s list and was highly disappointed. When I hired a major window company to install new windows and they committed fraud against me, I naturally gave them a negative review. But guess what? It never showed up. Another expert I hired through Angie’s list came at a high price and tried to double the bill after the work was completed because I suspect he got away with it often. He didn’t realize I knew our state laws and knew such practices were illegal. He quickly retreated and that ended my experiences with Angie’s List.
I’ve even tried the recommendations of good friends only to find they were not aware that they had been taken.
So what can you do to aid yourself in finding a good contractor?
I highly suggest typing in the contractor’s name that you are interested in, and adding the words “complaints”.
I did that this morning weeding through a list of roofing contractors and one of the best rated showed up as being under federal investigation for fraud by the FBI. That’s no small investigation and immediately removed that candidate from my list. Had I not done that, this contractor looked really good!
Contractors can also pay companies to remove negative information that comes up in search engines as well, so remember that. The more homework you do on an contractor, the better your odds will be. I try to turn over every stone possible when seeking someone to hire because there are no guarantees.
Finding trustworthy people today to do service is truly challenging–even for me! It’s very easy to promise to do a good job, but have things change quickly without the homeowner ever being the wiser.

